The second-hand marketplace Users Voice Displeasure About Size Changes
Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.
This online marketplace has updated its measurement guidelines for women's and children's clothes failing to inform all users about the change.
Digital Channels Response
Many shoppers and sellers are posting online stating that platform listings now display a different size category compared to what was initially listed due to the recalibration.
The company said the new system was more in line with similar services.
The platform has recommended to examine their items and update the measurements by hand when needed, which has left users frustrated.
Sizing System Modifications
Before the change, the measurements included a single numeric size and a letter, like S/8 or M/10.
The revised method features a letter with a size spectrum such as S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size used to be a 12 but currently displays as UK 16-18.
Member Experiences
One content creator, who produces content about larger sizing, explained the modification "makes transactions more difficult".
"Not many brands say XL is a 20-22," which is what Vinted now does.
Stephanie Gallen, located in Scotland, explained products she uploaded with size 14 tags were showing in the marketplace as size 20–22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she said.
Required Changes
Charlotte Lunn, from Derby, explained she became annoyed by the change as she had to manually change the sizing for "all her products".
"This situation is especially annoying, because of my ongoing medical condition and Vinted sales have been crucial for me since losing part of my income," she explained.
Platform Context
The app has more than 100 million members, with 18 million British users.
It has become a favored option to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update within the service has received backlash: previously, the service retracted a modification to its shipping options following member complaints.
